Training and Development

woman knits pullover from wool
Happy customer holding new striped dress on hanger in hand while

Customer Service Training

Our customer service training and development programme is designed, written and delivered to help you to work within the Kilkenny group to your best capacity and to achieve our customer service goals.  We assist our top talent to become leaders of tomorrow.

Our Training Plans

Frontline team members who join Kilkenny undergoes a nine month long training programme with development check-ins and performance reviews thereafter. Training opportunities are also explored to upskill our staff and every employee is provided with on the job development and coaching aimed to ensure you fulfil your potential

Conference Training Planning Learning Coaching Business Concept
Presentation and training in business office

Education Assistance

It is the policy of The Kilkenny Group to encourage and assist in the educational development of individual employees in order to enhance their performance and future potential.
  • Retail/Hospitality Degree Programme
  • Barista Coffee Training
  • Supplier training days
  • Programmes through Retail Excellence Ireland
  • Support teams, courses both in house or externally

Career Progression

Succession planning – we recognise upcoming talent and train our teams to ensure successful succession planning.

Our team are exposed to continual learning in the business.

Woman learning how to use touchscreen tablet